Shipping & Returns
For questions about your order, please email us at firstname.lastname@example.org and include your order number in the subject line.
All orders placed Mon-Fri (excluding holidays) before 6PM PST will ship within 2 business days, pending item availability and credit card verification. Orders placed on Friday after 6PM PST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays. Order processing cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability and payment verification.
If you have any concern at all that your package will not make it on time please email us at email@example.com and we will respond within 24 hours.
Year-Round Shipping Rates & Methods
The Gorky ships with UPS for all domestic orders. Please see the chart below for shipping options. These delivery timeframes for the mentioned methods only apply to US addresses within the contiguous 48 states.
Free - UPS Ground Over $250 USD
$10 - UPS Ground
$20 - UPS 2 Day Air
Please note that orders will only be shipped once payment and delivery details have been approved. Delivery time frames begin from the date of dispatch.
All shipments valued over $400 will require signature upon delivery. The Gorky will not assume the risk of loss and title for merchandise for any orders that opt for no signature requirement at checkout.
The Gorky does not offer Saturday delivery. Orders shipped to APO/FPO addresses and PO Boxes will ship out via USPS Priority Mail.
Tracking Your Order
Upon completion of your order, you will receive a shipment confirmation email, which will include a link that will direct you to updated tracking information.
Select the Local Pick-up option at check-out if you'd like to come by The Gorky to pick up your purchase. No shipping fee will be charged if you elect this option. Your order will generally be ready within the day, but if you need to expedite for any reason, please contact us firstname.lastname@example.org or DM us on Instagram @thegorkyla.
The Gorky uses DHL and UPS for all international deliveries. Rates are calculated based on destination and weight of the package. All additional taxes, customs and import duties levied by the client’s local government are the responsibility of the client. Items will be shipped from Los Angeles, CA with an official invoice declaring the exact total of merchandise purchased in US dollars.
In-Store Return Policy
In-store purchases are eligible for store credit or exchange on full price, non-vintage items only when returned within 7 days, no exceptions.
Online Return Policy
If for any reason you are not happy with your purchase, we will accept returns or exchanges on non-vintage items that were purchased at full price and that are returned in their original unworn, unwashed condition with all tags intact. To be eligible, all returns must be initiated within 7 days from delivery and must be received within 14 days of the ship date.
Vintage, home, apothecary, beauty, grooming, and intimates are FINAL SALE.
If your item arrives damaged, or we made a mistake and sent you the wrong item, please contact us within 3 days of receipt, and we will gladly offer you an exchange free of shipping fees or a full refund or credit if the item is no longer available. We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at the client's expense and a refund will not be granted.
Please note that our company return policy differs for in-store and online purchases.
We suggest shipping your package with a carrier such as UPS, DHL or FedEx, or via Insured USPS Parcel Post, as we cannot take responsibility for packages we do not ship ourselves. C.O.D.s will not be accepted.
Please send approved/returnable items to—
3037 W Sunset Blvd
Los Angeles, CA 90026
Upon acceptance of the return package, refunds will be processed within 5-7 business days, at which time you will be notified by email. Please allow 5-7 business days for your refund to post to your account statement. Refunds will be given in the original method of payment.
Returns on Sale Items
All items purchased on sale or with a promotional code are considered final sale. Items will not be eligible for return/exchange or store credit, no exceptions.
Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.